Ecodura products are designed as per international standards to provide trouble free service to its customers.

All the Ecodura products are warranted against any defect in manufacturing or faulty workmanship for the period mentioned below beginning from the date of purchase.

Warranty includes repairing of defective product/part/s and does not apply to damage resulting from normal wear & tear, abnormal use, misuse, improper use, abuse, neglect or accident.

Product	Warranty Period
Ecodura Faucets	10 Year
Ecodura Showers	All Over Head Showers 1 Year

*For surface color issues (Black, White, Gold etc. ) and surface galvanic issues (Chrome Plating, Nickel Plating , Gold Plating etc.) the warranty term shall in any case be restricted to 1 year.

Terms and Conditions

• This warranty is confined to first purchaser of the product only.
• Warranty period is validated from date of purchase of the unit and can only be availed if the valid proof of purchase and warranty card is shown to Authorized Service Personnel at the time of repairs. Customers are therefore required to keep original invoice and warranty card safely. Repair or replacement will be carried out by it's authorized service associates.
• In case of any damage to the product / customer abuse/ repairs by un-authorized personnel/ misuse detected/ by the Authorized Service Center personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
• The warranty does not cover any accessories external to the product. After completion on one year, in case/s other than manufacturing defects are found in Ecodura Products, standard parts charges will be collected from customers, as per prevailing rates of the company.
• Replacement of parts would be free of cost for 1st year. Post one year the warranty doesn't cover components like Washer, Rubbers, Springs and other Plastic Items.
• In case of any dispute, this warranty is subject to jurisdiction of Delhi Courts only.

Customer Guidelines

• To ensure uninterrupted pressure of water, it is advisable to keep the pipelines straight with minimum number of bends, which will support smooth flow of water.
• All the supply lines must have vent pipes. These vent pipes help in removing air-locking in the water supply to give a smooth flow of water from the fittings.
• Use 25 mm pipeline rather than 20 mm which will help in overcoming scaling inside the pipelines and will allow sufficient space for the water to flow.
• Prior to plastering or fixing tiles, test the working of all the installed concealed fittings on a high pressure to check for leakage insert, if any.
• Clean the aerators provided in the items at regular intervals for a perfect foam flow of water from the fittings.
• Clean the fittings regularly with normal soap or chalk powder to remove scaling or stains. Do not use strong detergents as this may cause damage to the chromium finish.
• Do not use harsh cleaning agents containing abrasives and acid. Instead, use a soft sponge or wet cloth with soapy water or diluted vinegar to protect the colour coated finish.
• To protect the fine finish of fittings from dirt, stains and other damages during construction, cover them with cloth or polypack after their installation, till they come into actual use.